TODAY
06-12-2021

TICKET OFFICE
Closed

BISTRO
Closed

Payment activities
Limited number shifts

INFO

FAQ COVID-19

Is MUBA open?

Yes, the museum reopened its activities for families in October with re-modeled and redesigned proposals to ensure a completely safe gaming experience.
Access will be by online ticket purchase only.

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Is Bistro available?

The Bistro is currently undergoing renovations. 
For more information please contact the Bistro directly at staff.rotondabistro@icloud.com.

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Is it necessary to buy the ticket online?

Yes, due to the health emergency it is mandatory to buy tickets online at https://ticketing.muba.it/ while seats last.
You will need to select the day, the entrance slot and enter the number of participants.
Please note that in order to comply with the anti-covid 19 regulations you can buy a minimum of 2 tickets and a maximum of 5 tickets per household per entrance slot.

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How many people do I have to buy the ticket for?

Each child and each adult wishing to participate in the activity must necessarily purchase tickets online, up to a maximum of 5 people per household. Exempt categories are indicated under "Free admission:" in the AGREEMENT section.

 

 

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Perché paga anche l’adulto?

Le attività proposte sono pensate per favorire il gioco e l’interazione fra adulti e bambini: gli adulti sono invitati a giocare ed a sperimentare insieme ai loro bambini. Il biglietto adulto ha una tariffa ridotta rispetto al biglietto del bambino.

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Perché nella sezione “ACQUISTA” non si può cliccare su una data in grigio?

Se la data risulta in grigio significa che la disponibilità è terminata oppure che l’attività richiesta non è in programma per quella giornata. Al contrario, se è colorata di verde significa che ci sono ancora dei posti disponibili.

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Can I go to the ticket office to buy tickets if they are still available?

No, due to the health emergency it is not possible to buy tickets on site even if they are still available. It is necesary to buy tickets online in the BUY section on www.muba.it.

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How do I know which activities are planned?

To find out which activities are planned, please visit the MUBA website at the following link: https://www.muba.it/it/attivita.

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How can I communicate with the Museum to get information?

Please write us at info@muba.it or on our FaceBook page. One of our operators will answer as soon as possible.

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Is it mandatory to show the Green Pass?

For admission to the museum is necessary for all people over 12 years to show the Green Pass together with a valid identity document. The ticket is not refundable for those who do not show the Green Pass.

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What do I need to know before participate in an activity?

To participate in activities you need to buy tickets online at the MUBA ticketing site. On the day of the visit it will be necessary to do the welcome triage: bring the certificate of good health completed and signed in all its parts, measure the temperature to all participants, sanitize your hands before entering the spaces and check the correct positioning of the masks. We remind you that it is necessary to wear the masks over 6 years of age. Inside it will be necessary to remove the shoes.

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Come arrivare al MUBA?

MUBA si trova in via Enrico Besana 12, Milano, 20122. È possibile raggiungere il museo con la macchina o con i mezzi pubblici. Per calcolare il percorso più veloce con i mezzi di trasporto è possibile consultare il sito ATM, mentre per pianificare il percorso in macchina vi invitiamo a calcolare il vostro percorso.

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Is it scheduled Remida per i piccoli?

REMIDA PER I PIU PICCOLI is suspended until a date to be set. At the moment, considering the emergency situation this activity will be the last to resume. We hope to host our small audience as soon as possible.

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Do you organize child's birthday party?

Birthday parties at MUBA are suspended until a date to be set. At the moment, we cannot guarantee compliance with the protocols and the distance between them in the context of a birthday party with children. We hope to be able to return to a new normalcy as soon as possible and to welcome back all future birthday guests!

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I have a child under the minimum age for the activity, can I still participate?

If the child is under the minimum age for the activity is allowed to accompany a sibling in the target for the activity; this child doesn't have to buy the entrance and remains in the arms or stroller (he doesn't participate in the activity). It won't be possible to let a child take part in the activity if he is under the minimum age because, unfortunately, in this moment of health emergency we have the duty to be even more strict about the age of the child for security reasons.

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I bought the ticket online, but I am unable to come, what can I do?

It will be possible to give the ticket to friends, relatives and acquaintances. 
Just show your tickets at the cash desk on the day of your visit.

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I have a "COVID-19 RECOVERY VOUCHER," how can I participate?

If you are in possession of a "COVID-19 RECOVERY VOUCHER" for which you have already requested an extension, here are the instructions for booking:

1. Retrieve the LAST voucher sent by MUBA (the first voucher is no longer active and therefore no longer usable). 

2. Go to the PURCHASE page of the MUBA website.

3. Choose the activity, day and time you want to do it.

4. Enter as many times as there are participants, in the appropriate section "HAI UN VOUCHER RECUPERO COVID-19?" the 16-digit alphanumeric seal code shown on the voucher.

NB: it is possible to supplement your booking with paid child/adult tickets up to the maximum number allowed by the type of activity chosen.

5. Finish the operation by filling in the data.

6. You will receive an automatic email from Midaticket with the booking confirmation and the PDF file to show at the cash desk on the day of the visit.

Translated with www.DeepL.com/Translator (free version)

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Gli insegnanti entrano gratuitamente se vengono con la famiglia?

Si, è necessario esibire un documento che certifichi la professione (cedolino, documento d’identità, certificazione del preside) presso la biglietteria il giorno della visita. In sede d’acquisto bisogna inserire “OMAGGIO” nel carrello per l’insegnante mentre per gli altri membri della famiglia è necessario acquistare i biglietti.

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I possessori della tessera Lombardia Card, come possono prenotare?

I possesori dell'Abbonamento Musei Lombardia hanno diritto alla gratuità. In fase d'acquisto sarà necessario selezionare l'opzione "OMAGGIO" tante volte quanti sono i titolari della card che intendono partecipare alle attività di MUBA. 

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