TODAY
26-11-2020

TICKET OFFICE
Closed

BISTRO
9.30 - 23.30

Payment activities
Limited number shifts

INFO

FAQ COVID-19

Is MUBA open?

Yes, the museum reopened its activities for families in October with re-modeled and redesigned proposals to ensure a completely safe gaming experience.

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The free area of the museum and the Bookshop are available?

Unfortunately are not available because we want to ensure maximum safety for families and all the staff. In fact MUBA has modified its interior spaces in order to make the best use of the entire surface of the museum for activities.

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Is Bistro available?

Yes, Bistro is accessible from the garden outside, on the right side.
Based on the DPCM of 25th October, the Rotonda Bistro will remain open until 6 p.m.
For more information please contact the Bistro directly on +39 02 44011404.

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Are there for the Museum any new restriction due to the last DPCM?

No, the museum continues its regular activities respecting the protocols and all the current anti covid-19 regulations.

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Is it necessary to buy the ticket online?

Yes, due to the health emergency it is mandatory to buy tickets online at https://ticketing.muba.it/ while seats last.
You will need to select the day, the entrance slot and enter the number of participants.
Please note that in order to comply with the anti-covid 19 regulations you can buy a minimum of 2 tickets and a maximum of 5 tickets per household per entrance slot.

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How many people do I have to buy the ticket for?

Every child and every adult who wants to participate in the activity must necessarily buy tickets online. Exempt categories are indicated under "Free admission:" in the AGREEMENT section.

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Perché paga anche l’adulto?

Le attività proposte sono pensate per favorire il gioco e l’interazione fra adulti e bambini: gli adulti sono invitati a giocare ed a sperimentare insieme ai loro bambini. Il biglietto adulto ha una tariffa ridotta rispetto al biglietto del bambino.

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Perché nella sezione “ACQUISTA” non si può cliccare su una data in grigio?

Se la data risulta in grigio significa che la disponibilità è terminata oppure che l’attività richiesta non è in programma per quella giornata. Al contrario, se è colorata di verde significa che ci sono ancora dei posti disponibili.

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Can I go to the ticket office to buy tickets if they are still available?

No, due to the health emergency it is not possible to buy tickets on site even if they are still available. It is necesary to buy tickets online in the BUY section on www.muba.it.

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How do I know which activities are planned?

To find out which activities are planned, please visit the MUBA website at the following link: https://www.muba.it/it/attivita.

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How can I communicate with the Museum to get information?

Please write us at info@muba.it or on our FaceBook page. One of our operators will answer as soon as possible.

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What do I need to know before participate in an activity?

To participate in activities you need to buy tickets online at the MUBA ticketing site. On the day of the visit it will be necessary to do the welcome triage: bring the certificate of good health completed and signed in all its parts, measure the temperature to all participants, sanitize your hands before entering the spaces and check the correct positioning of the masks. We remind you that it is necessary to wear the masks over 6 years of age. Inside it will be necessary to remove the shoes.

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Come arrivare al MUBA?

MUBA si trova in via Enrico Besana 12, Milano, 20122. È possibile raggiungere il museo con la macchina o con i mezzi pubblici. Per calcolare il percorso più veloce con i mezzi di trasporto è possibile consultare il sito ATM, mentre per pianificare il percorso in macchina vi invitiamo a calcolare il vostro percorso.

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Is it scheduled Remida per i piccoli?

REMIDA PER I PIU PICCOLI is suspended until a date to be set. At the moment, considering the emergency situation this activity will be the last to resume. We hope to host our small audience as soon as possible.

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Do you organize child's birthday party?

Birthday parties at MUBA are suspended until a date to be set. At the moment, we cannot guarantee compliance with the protocols and the distance between them in the context of a birthday party with children. We hope to be able to return to a new normalcy as soon as possible and to welcome back all future birthday guests!

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I have a child under the minimum age for the activity, can I still participate?

If the child is under the minimum age for the activity is allowed to accompany a sibling in the target for the activity; this child doesn't have to buy the entrance and remains in the arms or stroller (he doesn't participate in the activity). It won't be possible to let a child take part in the activity if he is under the minimum age because, unfortunately, in this moment of health emergency we have the duty to be even more strict about the age of the child for security reasons.

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I bought the ticket online, but I am unable to come, what can I do?

Please send your request by email to info@muba.it.

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I have an admission ticket or gift ticket/carnet for one or more activities after February 24, 2020 by October 3, 2020 which I could not use. What can I do?

Come comunicato in homepage sul nostro sito e nel box dedicato, tutti coloro in possesso di un titolo di ingresso o biglietto regalo/carnet per una o più attività successiva al 24 febbraio 2020 - ACQUISTATO ON LINE O IN BIGLIETTERIA - potevano richiedere l’emissione di un voucher digitale del valore corrispondente all’importo del/i biglietto/i o del/i rateo/i entro e non oltre il 18 settembre 2020. Scopri di più  

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I am a teacher and would like to take my class on a trip. Can I make a reservation?

At the moment the school trips are suspended due to 14/10/2020 DPCM. We hope to welcome the schools back as soon as possible.

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Gli insegnanti entrano gratuitamente se vengono con la famiglia?

Si, è necessario esibire un documento che certifichi la professione (cedolino, documento d’identità, certificazione del preside) presso la biglietteria il giorno della visita. In sede d’acquisto bisogna inserire “OMAGGIO” nel carrello per l’insegnante mentre per gli altri membri della famiglia è necessario acquistare i biglietti.

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I possessori della tessera Lombardia Card, come possono prenotare?

I possesori dell'Abbonamento Musei Lombardia hanno diritto alla gratuità. In fase d'acquisto sarà necessario selezionare l'opzione "OMAGGIO" tante volte quanti sono i titolari della card che intendono partecipare alle attività di MUBA. 

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